Withdrawing Funds Back to Your Wallet
When you're ready to move money out, your withdrawal goes back to the same local wallet you use for deposits. We process withdrawals to bKash, Nagad, and Rocket. Before your first withdrawal clears, account verification must be complete — this is a one-time step that protects your balance from unauthorised requests. After that, each withdrawal request goes through our processing queue. You'll
see the pending status in your account transaction log until it completes.
- Open Withdrawal in the Cashier — Go to your account menu, select Withdraw, and choose the payout method — bKash, Nagad, or Rocket.
- Enter the amount and wallet number — Type the amount you want to withdraw and confirm the mobile wallet number where the funds should land.
- Complete identity verification if prompted — First-time withdrawals require a verified account. If yours isn't verified yet, we'll direct you to the KYC step before the request submits.
- Track the status in your transaction log — Your withdrawal shows as pending in the transaction history. Check back there for the updated status once processing is done.